实盘股票配资网站 亚马逊卖家收到商品状况投诉

日期融资变动融资余额9月13日-68.63万1.36亿9月12日-108.47万1.37亿9月11日-282.01万1.38亿9月10日-52.56万1.41亿9月9日-438.99万1.41亿

日期融资变动融资余额9月13日-255.31万8.56亿9月12日82.48万8.59亿9月11日-225.23万8.58亿9月10日322.77万8.60亿9月9日239.81万8.57亿

亚马逊10月的会员大促即将到来，卖家店铺的产品的销量也逐渐上涨，许多卖家发现有关商品的投诉也越来越多，近期卖家发现账户里收到“商品状况投诉-存在缺陷（Product Condition Complaint -Defective Product）”，商品被买家投诉存在缺陷，无法正常使用。Listing在某具体日期前有被移除风险，甚至直接被移除。而且卖家发现链接申诉界面和之前也大不一样，有了新的更新和变化，这对卖家申诉处理时也提了新要求，新思路。

卖家收到如下瑕疵品投诉绩效通知：

卖家的账户健康状况也会生成相应的违规记录：

示例1：Listing 因瑕疵品投诉直接被移除

示例2：Listing因瑕疵品投诉有移除风险，即在规定日期前申诉处理，否则就会下架Listing.

瑕疵品投诉的原因有哪些：

1.商品包装存在严重的问题，导致运输过程中产品受到损害，买家收到货后，认为是瑕疵品。

2.买家收到的产品，其功能和用途与描述不一致或存在较大差异，或者不能按照说明正常使用

3.产品在运输过程中造成的破损、丢失或者损坏等。

4.产品包装，存在缺少零件，导致产品无法正常使用。

5.说明书不够详细或清晰，未能准确说明产品使用方法，导致客户无法正确使用产品。

6.买家使用产品过程中，产品的按键，电源等其他功能没有响应，或使用一段时间后无法继续使用。

6.因不可抗力造成商品的损毁或灭失。

7.买家或者卖家恶意投诉等。

瑕疵品投诉卖家该如何申诉处理？：

第一，准备的材料如下：

（1）供应商发票，采购合同，收据等

（2）品牌证书或者品牌授权书。

（3）包装图，产品使用说明书，相关的检测报告等文件等。

（4）近期两个月的产品退货报告，分析该产品被投诉的点集中在哪些方面？

（5）打开“买家之声”，查看近期针对该产品投诉的点有哪些？

第二，卖家点开 “提交入口”,根据选项，选择合适的点，来写行动计划书，新的申诉申诉入口如下：

申诉模板如下：

模板仅供参考，具体的行动计划书要根据投诉的原因来写

Root causes of this problem:

1. The packaging material is easy to wear during transportation,

2. The products look like defective products. Our suppliers did not ensure that the product packaging is complete before delivery.

3. The packaging looks intact, But the product has been worn out

4. listing The description is not accurate enough,

Action we have taken to resolve this problem:

1. We have informed our customer service team, All returns and refunds for this ASIN must be approved, And commitment to timely refund to our customers

2. We have updated listing descriptions, photos and technical details

3. We have checked the status of all inventory in inventory, And abandoned all packaged or substandard items

4. We organized training on Amazon policy for our employees, Including prohibited seller activities and behaviors, product details page rules and condition guidelines for long-term business considerations .

To provide high-quality products and services to our customers, We will take the following measures:

1. Products purchased from trusted suppliers. We promise to cooperate only with suppliers that provide quality products, Instead of just caring about profit. To this end, our purchasing team must to the corresponding factory visit

2. According to the voice of customers regularly update our product details page we will require monthly head from four aspects check listing information: title, photo, description, technical details and comments, to ensure the integrity and quality of our products

3. Enhance packaging of collision and waterproof packaging we will redesign and replace our products, and use stronger collision materials for packaging, such as bulletproof foam filling and waterproof box. Later, if our customer reports the packaging is damaged, we will communicate with the factory and upgrade the packaging again.

4. Check the products and packaging before shipment to inspect the products before warehousing; Then we will arrange personnel to check the packaging and products to ensure that every item we ship is intact.

5. We promise that we will solve complaints and product problems within 12 hours to ensure the rights of our customers.

具体情况，具体分析，才能申诉成功。以下是卖家瑕疵品申诉成功案例,更多链接问题，账号封号问题，我们都可以解决，欢迎来咨询+Antiamazon

瑕疵品andis卖家we发布于：江苏省声明：该文观点仅代表作者本人，搜狐号系信息发布平台，搜狐仅提供信息存储空间服务。

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